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Money Back Guarantee

All of our items have a 30 day ‘no quibbles’ moneyback guarantee. All products are clearly labelled with their extensive warranties.

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What Our Customers Say

“...thank you for the excellent service I received from you for my recent purchase of my Hansgrohe shower. I received frequent updates through email and also a personal phone call from one of your staff (sorry, can't remember his name) updating me on the expected delivery date. The shower is fitted and working beautifully. What a good retail experience, and with an excellent price too!”

J. Fern,
Bedford

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Returns Policy

 

The Returns Process - Everything you need to know

 

Damaged items

 
We will arrange collection of the Damaged item(s) for a weekday collection at a suitable time for both parties. Remember all returned goods must include our Returns Note and have suitable outer packaging applied to the outside of the box.
 
Upon receipt of the damaged goods, Bathroom Sensations will undergo necessary tests to determine the damage. Upon checking the damage, a replacement or refund will be made. The cost of initial delivery may also be refunded (unless part of a larger order).
 

Faulty Goods

 
We will arrange collection of the Faulty item(s) for a weekday collection at an amicable time for both parties. Remember all returned goods must include our Returns Note and have suitable outer packaging applied to the outside of the box. 
 
Upon receipt of the faulty goods, Bathroom Sensations will undergo necessary tests to conclude the fault. Upon nding any fault(s) a replacement or refund will be made, we will refund the cost of the faulty goods and the delivery charge (unless part of a larger order).
 

Unwanted/orderded in error

  1. Requests for the return of products because of ‘ordered in error’ or ‘cancellation’ (after shipment has been made), must be made within 30 days of shipment.
  2. When returning rejected goods, the package and goods must be in perfect condition (unused). The item must be packaged as received, ensuring that any box/packaging supplied with the item is retained and in good condition; and include the returns note we provide.
  3. It is your responsibility to cover the cost of returning the goods. Please let us know if you require a collection, this will be chargeable.
  4. Upon receipt of returned goods, Bathroom Sensations will refund you for your order less any postage costs incurred and a 15% restocking charge.
 
Goods that are specically ordered as a special order are non returnable. If the items are returned to us in an unsatisfactory condition, your refund could be withheld.
 
Please allow up to 28 days for your refund to be made.