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Money Back Guarantee

All of our items have a 30 day ‘no quibbles’ moneyback guarantee. All products are clearly labelled with their extensive warranties.

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What Our Customers Say

“The on and off site management, liasing with both the client, contractor, other subcontractors and ourselves has been exceptional and I would personally wish to thank all at Bathroom Sensations for their considerable efforts in ensuring the success of the project of what is now accepted as a stunning conversion of a Coach House into a residential property.I will have no hesitation in recommending the company for future projects.”

Trevor Mastin, TMCS Architects,
Leicester

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Delivery Information

 

Here at Bathroom Sensations we have developed our web site to calculate the cost of carriage based upon each items' weight. When you add an item into your basket, the postage is clearly calculated and displayed on the Basket Page – we have even developed this so you can change the shipping destination to different countries and regions; the carriage amount will change to reflect this at the basket stage.

We have the logistic chains established to deliver to most EC countries as well as many non-European countries. For deliveries to Belgium, Ireland, Denmark, France, Germany and the Netherlands, delivery costs can be calculated at the shopping basket stage, by selecting the relevant county from the drop down menu. For all other countries please contact us for a delivery cost.

Almost 85% of the products on our web site can be ready for dispatch within 24-48 hours of order from our warehouse, due to our daily supply chains with our suppliers. This results in most orders being delivered within 3-5 working days from date of order. We can, in some instances, speed this delivery up, please phone for more details.

As part of our strong commitment to provide transparent delivery information through out your research and ordering experience, we have provided accurate delivery lead times with every single product we sell. We advertise this on each product detail page - down the right hand side of the page in large Green Writing.

In most cases where small, low weight goods are ordered, they will be sent by Parcel Force or DHL on their fast 24 hour service. Tracking numbers are provided with this service to enable you to track the status of your delivery.

With more fragile goods i.e. basins, pedestals etc, we use a company called APC Overnight who specialise in fragile and fast delivery. Upmost care is taken with parcels sent by this method to ensure their safety. This particular service is a 24 Hour Service.

And finally when heavy goods or large items are ordered i.e. Baths, Shower Enclosures etc, they will be sent using our specialist Dedicated Pallet Courier (Expect Distribution, that are part of the UK's Palletline network who are specialists in bathroom distribution. All items that are sent this method are packed and wrapped securely on a pallet to ensure their safety.

Our couriers Expect Distribution book in all deliveries with you to ensure signatures can be received with the delivery. All pallet deliveries are booked in and scheduled for delivery by Expect Distribution who will organise an amicable day direct with you. We can be flexible with this service, and should you need a pallet delivery to be made week(s) in advance, we can warehouse your order until you are ready for it.

Our delivery charges vary depending on the size of the item we send. Smaller items are charged at £5.95+VAT and larger items (baths, basins etc) are charged at £39.95+VAT; however there are some items that carry free delivery if they are on promotion. The basket page will always provide transparent details that will not change the further you progress with your order.

In some unique instants we may be out of stock of certain items, and will have to back order your goods with our various suppliers. Often we can explore the possibility of part shipment in order to help move your project through quicker. Please phone us for further details.

If you have any further questions regarding our delivery policy please contact us.